After spending my youth and student years as a generation C64 and pinoeering internet-programmer, I have since "changed sides" in the mid-90s and been in IT-Management business. Heading the IT-department of WEB.DE in and out of the depression of the new market, I observed a constant struggle between development and operations departments.
Software development, as product lifecycles became insanely fast in the digital age, picked up agile techniques to achieve time to market, whereas IT-Management and operations focussed on Best Practice Quality of Service. The two don´t go very well with each other, neither the techniques, nor the people who identify with them.
Over the years giving lectures on IT-Management in agile environments I have compiled and refined a school of thought within this area, which centers around product or service lifecycles in terms of agility, fragility and the cynefin model. It has helped me sort stuff, and I think it will help many other people achieve the same. Since many privileges in my life have made this experience possible, I am posting the very basics of this "view on things" here to the public. It is of no use, if it is lingering in my brain only.
If you have questions on the slides or want to invite me over for a talk or presentation on it, feel free to contact me.
I have also hooked up a couple of other presentations on varios IT-Management subjects that "emerged" over the years.
Compiling these methods is a ton of work, requires buying and reading many sources, somteimes buying cover art from the web, paying memberships and fees to test and refine it, hosting fees to put it all up here, and a lot of gas driving around the country talking to geeks and experts. So if you appreciate the work which is offered for free, it would be great if you want to make a donation. Of course, invitations to drinks also count :-)